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Frequently Asked Questions

> How can I reach the GARAGE LUNGARNO if my navigator does not show me the way as you suggested?
Don’t worry, every road will take you to the center and to the GARAGE LUNGARNO.
The road conditions in the city center often vary and change but with our support you will get to 99mt from the Ponte Vecchio. Visit the “Getting here” page for further details.

> What is the maximum height allowed for vehicles?
The maximum height allowed is of 2.10mt from any type of vehicle.

> If I have booked online can I cancel my reservation?
Yes of course. Sometimes it happens to change plans or ideas and we believe it is correct, as provided  by the law, to be able to cancel. We ask you however to communicate your intentions by midnight 3 days prior to the date of your arrival. All you have to do is forward your confirmation email to info@garagelungarno.it and write CANCEL in the object.
We guarantee to reimburse the entire sum you paid when booking in a few days.If you want to know more please read further details on the contract.

> If I don’t have paypal can I book anyways?
Yes. The online payment method certified by PAYPAL allows you to pay with the main credit cards even if you do not have a PAYPAL account.

> Can I pay at the GARAGE LUNGARNO directly?
It is possible to directly pay when reaching the GARAGE LUNGARNO but it is not possible for online offers this policy guarantees you to have  a parking spot and a fast check-in.

> What should I do if I have gone through a ZTL access point when the red light was on?
Do not worry. You have three hours to reach us from the moment you cross the electronic ZTL stands in Florence’s city center, in respect of the law and of the rules you may find at this link

> Should I leave my car keys with the staff at the GARAGE LUNGARNO?
Yes. For safety purposes, logistics and check-in you will have to turn off the engine and leave the cars inside the vehicle.

> What is the average time I will have to wait when picking up my car before I can leave?
Ready to go! We try to limit waiting time for check-out to just a few minutes. If you prefer you can call us 15 minutes before returning so that your car will be ready to be picked-up.

> Can I park my motorbike?
Yes, of course. An area of the GARAGE LUNGARNO is reserved to motorbikes. For further information and prices click here

> Can I return to my car if I have forgotten something inside?
Yes, of course. Your car will always be where you left it, inside the GARAGE LUNGARNO and our staff will guide  you back to get what you forgot